We know how important it is that you receive your product within a suitable time frame, which is why we always dispatch your delivery within 24 hours during business days.
If you find yourself conducting a shopping spree on a weekend (we all do it!), you can rest assure your delivery will be dispatched first thing Monday morning.
We also provide you with a tracking service, that way you can follow your package until the day of arrival (I am personally a real stalker when it comes to following my orders).
Our packages are made of cardboard boxes or recycling material only. We strive to go the distance.
For purchases under $50, we only charge a flat rate of $7.
For every purchase over $70, your package will be delivered for free. That means it’s on the house.
Like most companies, we use Australia Post, therefore delivery time frames are standard Australia wide. Standard deliveries can be between 1-7 days; however, rural areas can take up to 11 days.
Express Post deliveries have a next day guarantee and we provide this to you for a flat rate of $20 for orders under $80. For orders over $80, you Express Post is on us and your package is delivered the next business day- how great is that? This is a great option if you are just busting at the seams to get your wonderful product. However, be sure your area falls within the next business day guarantee policy, otherwise, although Australia Post aim to get the parcel to you faster, it does not fall within the next business day guarantee policy. You can find out if your area qualifies for this here: https://bit.ly/2CQKpdC
International Deliveries are not what they used to be, with a much faster system, you are looking between as little as 5 to 30 days delivery time. So, it will be there before you know it.
We do our best to ensure deliveries are affordable for you and generally that means we pay a significant portion of the delivery fee for you. We do not deliver larger items such as school bags and nappies.
We offer a flat rate of $20AU to most countries.
Europe has a flat rate of $30 AU which usually averages $15 Euro.
We have provided a list of countries as a guideline.
We do aim to get your delivery to you as soon as possible. From our end, we are proactive, take your wonderful product purchase, and have that packed within 24 hours.
We work hard to offer you affordable, eco-friendly, and healthy products. We go even further with our delivery costs , and pay a portion of your delivery fee (already included in the price), which is why the costs above are affordable for you.
Once your delivery leaves our warehouse, we depend on a delivery service and that is not always within our control. However, you are our customer and we care about you, therefore, if your package is not delivered, please contact our staff and we will do our best to resolve the issue.